Trust and Safety

Badi was born to help take the stress out of the roommate finding process.

To do that, the badi community needs to be secure, and we make sure it is. Follow our four simple steps to keep safe in your search for the perfect roommate!

  • Stick to our platform

    Always communicate and book through our website or app. Our cancellation policy protects you from fraud and unforeseen situations.

  • Pay through badi

    Never make payments outside our website or app. Only bookings and payments made through badi are covered by our guarantee. We strongly advise against using payment methods outside the platform.

  • Rely on trusted users

    A trusted user is a lister that has had their bank account details confirmed by us. You can identify them by the blue label that appears on their profiles. If you are a lister, becoming a trusted user will help you fill your room faster.

  • If it’s suspicious, report it

    We constantly monitor the community. If you see a profile or room that’s suspicious - you can report it. We’ll investigate it quickly and take action if necessary.

Connect safely

At badi, we strive to create and maintain a community where everyone feels safe and respected at each stage of their experience.

Communication with other users

  • Complete your profile

    A complete profile helps us to easily find your perfect badi. Try to be as responsive as possible.

  • Know the room

    If you’re looking for a room, review the details of the listing carefully. Are pets accepted? Does the price include bills? Is there a terrace? This should all be set out in the listing.

  • Be transparent

    If you have a room to rent, be transparent from the get go. Include all house rules and amenities in the listing. This will help ensure a smooth experience for each step.

How we keep you safe

  • Secure payment platform

    Our secure platform protects you against fraud. That’s why we ask you to never wire money or pay someone directly.

  • Easy reporting process

    Reporting suspicious users or rooms is quick and easy. We investigate every single report that we receive.

  • Get in touch

    If you have questions or problems of any kind, you can contact us directly. We’re always happy to help and never leave a message unanswered.